Email newsletter issues

Late on Friday night, we implemented a new email newsletter designed to let our users know of new and on-sale app recommendations, making it even easier to find great new apps. This was the first time we’d tried these kinds of mailouts, and unfortunately a bug crept into our system that caused around 100 of our users to get this email multiple times.

We hate spam as well, and we’re very sorry that this happened.

In a nut shell, our email delivery system got itself into a state that it shouldn’t have been able to get into, and was reporting that emails weren’t delivered when in fact they had been. Our email generator did what it was supposed to do and attempted to resend these ‘failed’ emails, causing a loop of retries. We discovered and fixed the problem quickly, but know that for those few affected users it would have been a huge inconvenience.

We care about our users and we’d like to say sorry. If you were one of the ~100 people who received multiple emails, please write to us at feedback@chomp.com and include your Chomp username by March 31 and we’ll send you a $10 iTunes gift card. We hope that you’ll keep using Chomp to find great apps to spend it on.

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